Privacy Policy

This Privacy Policy describes how Caravan Tea (the “Company” or “us,” “we,” “our” and the like) collects and uses the personal information you provide on caravan-tea.com (“Site”). It also describes the steps we take to safeguard your personal information and the choices available to you regarding our use of your personal information and how you can access and update this information.

What information does the Company collect from/about me and to what uses does the Company put such information?

We treat all of your information as personal and confidential, including your orders and any products you purchase or inquire about. We respect your right to privacy and therefore, we will not sell or rent any of your personal information to anybody outside our Company ever.

We collect the following personal information from you:

  • Contact information, such as name, email address, mailing address and phone number
  • Billing information, such as credit card number, security code, expiration date and billing address
  • Unique personal identifiers, such as user name, account number and password

We may also collect the following information from you:

  • Information about your business (if any), such as company name, company size and business type
  • Demographic information, such as age, education, gender and interests

We may use this information to:

  • Fulfill your order, including questions we may have regarding your order
  • Send you an order confirmation
  • Send you product or service information
  • Respond to your customer service inquiries
  • Administer your account
  • Send you a newsletter
  • Send you other marketing communications
  • Administer contests (only if you enter), and notify you if you won
  • Respond to your questions and concerns

With whom does the Company share such information from/about me?

We will share your personal information with third parties only in the ways that are described in this privacy statement. We will never sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or providing customer service. These companies are authorized to use your personal information only as necessary to provide these services to us on your behalf.

Google Analytics Advertising Features

We have Google Analytics Advertising Features enable on our site. Our enabled advertising features include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and identifiers

By enabling the Advertising Features, we have enable Google Analytics to collect data about your traffic via Google advertising cookies and identifiers, in addition to data collected through a standard Google Analytics implementation.

We do not merge any personally-identifiable information with non-personally identifiable information collected through any Google advertising products or features. We are not trying to find you in any way, we are just trying to better understand how you found us.

You can opt out of Google Advertising tracking at any time here: currently available opt-outs.

How does the Company safeguard my personal information?

We have implemented a variety of security measures to maintain the safety and confidentiality of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have (a) special secured access rights and (b) a business need to have access to your personal information.

Does the Company provide a method for me to update or remove my personal information?

Yes. The Company provides an account feature on our Site that allows you to modify or delete all of your personal information. This feature can be accessed by clicking your name at the top of each page once you’ve logged in to the Site.  You may also request that we modify or delete any or all of your personal information by emailing theteam@caravan-tea.com.  To protect the security and integrity of your information, we will verify your identify before granting access to your account or modifying your information ourselves. Rest assured that all of your personal information is secure and accessible only by you and limited Company personnel.

How does the Company use my e-mail address?  Does the Company allow me to opt out of receiving certain types of communications from the Company?

Your e-mail address is used to create and identify your account on the Site. Your e-mail address is also used by the Company to correspond with you about any orders that you may place or inquiries you may make.  We may also use your e-mail address to notify you about (a) important functionality changes to the Web site, (b) the results of any contests you may have entered and (c) new products and services and/or special offers and promotions we think you’ll find valuable if you have previously opted-in to (c) notices. If you would rather not receive information referenced in items (a), (b) or (c) above, simply click on the “Unsubscribe” link that appears at the bottom of any email from us and follow the simple instructions to have your email address removed from those types of communications.

Does the Site use “cookies”?

Yes.  A cookie is a small piece of information sent by the Site that is saved on your hard disk by your computer’s browser. The cookie holds information the Site may need to personalize and enhance your experience with the Site, and to gather statistical data, such as which pages you visited on our Site, your internet provider’s domain name, as well as the addresses of the web sites you visited immediately before coming to and immediately after leaving our Site. Please note, however, that none of this information is associated with you as an individual. It is collected anonymously and measured only in the aggregate for all users of our Site. Cookies do not capture your individual email address or any private information about you.

The Company uses third-party companies to provide tracking and analysis of such data collected on our Site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and measured in the aggregate. The use of cookies by these third-party companies is permitted and governed by this privacy and security statement.

To browse our Site without cookies, you may be able to configure your browser to reject all cookies, or to notify you when a cookie is being set so that you can reject that particular cookie. Each browser is different, so please check the “Help” menu of your browser to learn how to set your cookie preferences. Even without accepting cookies, you can still place orders and access many of the features on the Site.

Does the Company protect information that I provide in blogs or otherwise in public areas of the Site?

No.  Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these public areas may be read, collected and used by others who access them. We undertake no responsibility to protect any such information, whether personal or otherwise.

For how long does the Company retain my personal information?

We will retain your information for as long as your account is active or as long as needed to fulfill your orders or other requests. If you wish to delete your account or request that we no longer use your personal information to provide you services, please let us know by emailing theteam@caravan-tea.com. We will retain and use your information as necessary to comply with our legal obligations to you (or otherwise), to resolve disputes with you, and to enforce any rights we may have regarding you.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and interests and/or to comply with a judicial proceeding, court order, or legal process served upon us.

Your Consent

You acknowledge that this privacy and security statement is part of the Terms of Use Agreement between you and the Company regarding your access and use of the Site.  By accessing, browsing, shopping or otherwise using this Site, you agree to be legally bound by all of the terms and conditions set forth in this privacy and security statement.

Changes and Revisions

We reserve the right to revise or alter this Privacy Policy in any way necessary, at any time, and without notice to communicate new changes and/or improvements in the way we use and protect your personal information. We will notify you of any changes by posting the revised statement on this page with an updated date. To remain apprised of the current policy, you should check this page regularly for revisions. By continuing to access, browse, shop on or otherwise use this Site, you agree to be legally bound by all of the terms and conditions set forth in the revised Privacy Policy.

This Privacy Policy was last updated on September 26, 2016.